Frequently Asked Questions
We invite you to explore the sections below to find answers to your questions. If you cannot find what you are looking for or if you have additional questions, please do not hesitate to contact us. We are always here to help!
1. General Questions
What is your return policy?
We strive to ensure you are completely satisfied with your purchase. Therefore, we accept returns of all items within 14 days of the purchase date. For detailed instructions on the return process, please refer to our Returns page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. With this tracking number, you can track the status of your order on our website or on the carrier's website.
Can I cancel or modify my order?
We understand that changes are sometimes necessary. If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our utmost to accommodate your request.
2. Product Questions
What size should I order?
To ensure you order the correct size, we provide a convenient size chart on the product page for each product. Please consult this size chart for detailed information about sizing.
What is the material of this product?
You can find information about the material of each product under the "Product Description" section on the product page. If you have further questions about the material, please do not hesitate to contact us.
How should I care for this product?
Care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, these are listed on the product page. If you do not see the color you are looking for, please contact us and we will do our best to assist you further.
3. Payment Questions
What payment methods do you accept?
We offer various payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal and Apple Pay.
Do you also offer installment payments?
Yes, we offer installment payment options for certain purchases through Klarna. For more information, please refer to our website or contact our customer service.
Is my payment information safe?
Yes, we take the security of our customers' payment information very seriously. All transactions are processed securely, and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long will it take to receive my order?
Delivery time depends on your location and the shipping method chosen. You can find detailed information about shipping times in our shipping policy.
How much does shipping cost?
Shipping costs vary depending on your location and the shipping method chosen. Within the Benelux we offer free shipping. For more information about shipping costs, please refer to our shipping policy.
Do you offer free shipping?
Yes, we offer free shipping for orders within the UK. More information about our free shipping policy can be found in our shipping information.
Do you also ship to P.O. box addresses?
Yes, we also ship to P.O. box addresses. Please ensure you provide your complete and accurate shipping address to avoid delays in delivery.
5. Contact Questions
How can I contact customer service?
You can contact our customer service team by sending an email to support@finchreed.co.uk or by using the chat function at the bottom right of any web page.
What are your opening hours?
Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM. We strive to respond to inquiries via chat and email outside these hours as well.
How can I provide feedback?
We greatly value your feedback. You can send us a message via our contact page on our website, or you can send an email to support@finchreed.co.uk.
Do you have a physical address?
At this time, we do not have a physical store. We work with a warehouse to keep our operational costs low and offer you the best prices.